Return Policy

Effective Date:

At Vorxyrelyz, we are committed to your complete satisfaction with our decluttering services. This Return Policy outlines our satisfaction guarantee and the terms for service adjustments or refunds.

Our Satisfaction Guarantee

We stand behind the quality of our decluttering services. If you are not satisfied with the results, we will work with you to make it right. Your satisfaction is our priority, and we are committed to delivering exceptional service on every project.

Service Adjustments

If you are not completely satisfied with our services, please contact us within 7 days of service completion. We will:

• Review your concerns and assess the situation
• Schedule a follow-up visit to address any issues at no additional charge
• Make necessary adjustments to meet your expectations
• Provide additional guidance or support as needed

Refund Policy

Refunds are considered on a case-by-case basis under the following circumstances:

• Services were not delivered as agreed in the service contract
• Significant quality issues that cannot be resolved through adjustments
• Cancellation by Vorxyrelyz due to unforeseen circumstances

Refund requests must be submitted in writing within 14 days of service completion. Partial refunds may be issued based on the portion of services completed and the nature of the concern.

Non-Refundable Items

The following are not eligible for refunds:

• Consultation fees for initial assessments
• Services that were completed as agreed and approved by the client
• Cancellations made less than 48 hours before scheduled appointments
• Client decisions regarding items to keep, donate, or discard
• Third-party costs such as donation pickups or disposal fees

Cancellation Policy

You may cancel or reschedule your appointment with the following terms:

• Cancellations made 48 hours or more in advance: Full refund of any deposits
• Cancellations made 24-48 hours in advance: 50% of deposit retained
• Cancellations made less than 24 hours in advance: Full deposit retained

We understand that emergencies happen. Please contact us as soon as possible if you need to cancel or reschedule, and we will work with you to find a solution.

Service Modifications

If you wish to modify the scope of services during a project:

• Additional services can be added with adjusted pricing
• Reduced services may result in partial refunds at our discretion
• All modifications must be agreed upon in writing

Dispute Resolution

We are committed to resolving any concerns amicably. If you have an issue with our services:

• Contact us immediately to discuss your concerns
• We will investigate the matter thoroughly
• We will propose a fair resolution within 5 business days
• If we cannot reach an agreement, mediation may be pursued

Quality Commitment

Vorxyrelyz is dedicated to providing high-quality decluttering services. We continuously train our team, use established methods, and listen to client feedback to help achieve exceptional results. Your trust in our services is valued, and we work hard to meet your expectations.

How to Request a Refund

To request a refund or service adjustment:

• Contact us via phone or email with your concern
• Provide your service details and specific issues
• Allow us to review and respond within 5 business days
• Work with us to find a satisfactory resolution

Contact Us

For questions about this Return Policy or to discuss any concerns about our services:

Vorxyrelyz
135 W 50th St Suite 200, New York, NY 10020, United States
Phone: +1 212 814 2984
Email: connectuse@vorxyrelyz.world

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